Terms of service

PrideShop.co.uk – Terms of Service

Last updated: April 2026

Welcome to PrideShop.co.uk. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing or using our site, you agree to be bound by these Terms.

PrideShop.co.uk is a UK‑based small business. All products are manufactured on demand and fulfilled by our production partner Printful.

 

1. About Us

PrideShop.co.uk (“we”, “us”, “our”) is an online retailer specialising in LGBTQ+ themed merchandise.
Our products are produced and shipped by Printful, a global print‑on‑demand fulfilment provider.

If you have questions, contact us at:
support@prideshop.co.uk

 

2. Eligibility to Purchase

By placing an order, you confirm that:

  • You are at least 18 years old
  • You are legally capable of entering into a binding contract
  • You are providing accurate and complete information

 

3. Made‑to‑Order Production

All products sold on PrideShop.co.uk are manufactured on demand.
This means:

  • Items are created only after an order is placed
  • We do not hold stock
  • Production begins shortly after checkout

Because of this, orders cannot be cancelled once production has started.

This is permitted under the Consumer Contracts Regulations, which exclude cancellation rights for goods made to a customer’s specification or personalised.

 

4. Pricing & Payment

All prices are shown in GBP (£) and include VAT where applicable.

We reserve the right to update prices at any time.
Payment must be made in full at checkout.

Accepted payment methods are displayed at checkout.

 

5. Shipping & Delivery

Shipping times and costs are displayed at checkout and detailed in our Shipping Policy.

Key points:

  • Production typically takes 2–7 business days
  • Delivery times vary by destination
  • Delays may occur due to courier issues, customs, or seasonal demand
  • Tracking is provided where available

Once an order has shipped, responsibility for delivery passes to the courier.

 

6. Customs, Duties & Import Taxes

International orders may incur customs fees or import taxes.
These charges are the responsibility of the customer.

Refusal to pay customs fees may result in the parcel being returned; reshipment fees may apply.

 

7. Returns, Refunds & Replacements

Because all items are made to order, we do not accept returns or exchanges for:

  • Incorrect size ordered
  • Change of mind
  • Dislike of colour, fit, or design

This is permitted under UK law for made‑to‑order goods.

Faulty or Incorrect Items

You are protected under the Consumer Rights Act 2015.

If your item arrives:

  • Faulty
  • Damaged
  • Misprinted
  • Incorrect

We will replace it or refund you.

You must contact us within 30 days of delivery and provide:

  • Order number
  • Description of the issue
  • Clear photos of the problem

Printful requires photographic evidence to process claims.

 

8. Lost or Missing Orders

If your order does not arrive within the expected timeframe:

  • Contact us within 30 days of the estimated delivery date
  • We will investigate with Printful and the courier
  • If confirmed lost, we will resend the order at no cost

 

9. Accuracy of Product Images & Colours

We make every effort to display products accurately.
However:

  • Colours may vary due to screen settings
  • Print placement may vary slightly
  • Mock‑ups are illustrative

These variations do not constitute defects.

 

10. Intellectual Property

All content on PrideShop.co.uk — including designs, graphics, text, and branding — is owned by PrideShop.co.uk or used with permission.

You may not copy, reproduce, or distribute any content without written consent.

 

11. Prohibited Use

You agree not to:

  • Use the site for unlawful purposes
  • Attempt to interfere with site security
  • Copy or misuse product designs
  • Submit false or misleading information

 

12. Limitation of Liability

To the fullest extent permitted by UK law:

  • We are not liable for indirect or consequential losses
  • We are not responsible for courier delays or customs issues
  • Our total liability is limited to the value of your order

Nothing in these Terms limits your statutory rights.

 

13. Privacy & Data Protection

We comply with the UK GDPR and Data Protection Act 2018.

We only collect data necessary to process your order and operate our store.
For full details, see our Privacy Policy.

 

14. Changes to These Terms

We may update these Terms from time to time.
The version displayed on this page at the time of your order applies to that purchase.

 

15. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.